Refund policy

 

 **PLEASE READ**

Thank you for shopping at Art by Melrose. We want you to absolutely love your new tie-dyes! If you’re unhappy with your purchase, we’re more than willing to assist you.

Returns
You have 30 days to return an item from the date that you received it. All returns/exchanges must be pre-approved via email (Melrose.nfa@gmail.com).
To be eligible for a return, the product must be unworn and in the same condition as when you purchased it. (You're free to try it on, but no wearing it out and then returning it! Please make sure to wear undergarments when trying on items, if you think you may return.)

*Certain items worn closely to the body, like face masks, panties, and socks, etc are ineligible for returns due to health/safety concerns.

Shipping
You will be responsible for paying the costs of shipping your item back to us. Please get a tracking number as we will not refund/exchange if there's no proof of shipping! If you are doing an exchange, we will cover the cost of shipping the new item to you.

Refunds
Once we have received your item, we will evaluate if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.

*You may also choose to have your refund credited in the form of a gift card to our shop!

If you have any further questions regarding your refund, please don’t hesitate to contact us at melrose.nfa@gmail.com